Shipping policy

Shipping Policy
At Ace Case LTD, we are committed to delivering your products quickly, safely, and reliably — whether across the UK or throughout Europe.

Processing & Lead Times
Standard Products: Orders are typically processed and dispatched within 5–10 business days.

Custom Orders: Made-to-order and tailored items may require additional production time. Our team will provide estimated lead times upon order confirmation.

Delivery Options
UK Shipping:
We offer overnight delivery across the UK for most standard items. Delivery times for custom orders may vary based on production schedules.

European Shipping:
We ship across Europe with delivery times typically ranging from 3 to 5 business days, depending on destination and courier availability.

Shipping Costs
Shipping costs are calculated based on order size, weight, and delivery location. Any applicable charges will be clearly outlined at the time of quotation or checkout.

Packaging
All items are professionally packed at our facility to ensure they arrive in perfect condition. We take every precaution to protect your goods during transit.

Order Tracking
Once your order is dispatched, you will receive tracking details via email (where applicable), allowing you to monitor your delivery in real time.

Delivery Issues or Delays
If your shipment is delayed, damaged, or lost in transit, please contact us as soon as possible. We will liaise with the courier to resolve the issue promptly.

If you have any questions regarding shipping or delivery, feel free to contact our team at:

📧 enquiries@acecase.co.uk
📞 Main No: +44 01282 844090
📞 Factory: +44 01282 841898
📞 Accounts: +44 01282 508084
📞 Fax: +44 01282 842974